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Are
You Telling or Asking?
Why questions are your
friends
Salespeople
spend too much time talking and not enough time
listening. HR managers use up sacred interview
time by doing most of the talking themselves.
If
you really want to know what to tell customers,
clients, and employees, listen to them and they'll
tell you what they need to know.
This
week work on spending more time thinking of what
questions you need to ask, rather than what information
you need to share. If you learn to ask the right
questions you can not only save precious time,
but make communication more efficient and effective.
| Questions
are your friends. They can make communication
more efficient and effective. |
Questions...
-Help
you clarify where you are and where you're going;
get you focused
-Give
you the data you need; help you understand what
prospects and customers really think and want
-Help you direct the conversations and communications
-Help you lead customers to their own personal
resolution
-Show
concern and genuine interest in the customer
-Open
doors to up-selling and cross-selling
-Lead the client through constant understanding
of why you're their best choice
-Get you and the client out of automatic mode
and into think mode which maintains the relationship
-Make
you LISTEN to the customer
Also,
remember the two most important question that
all of our audiences want to know the answer to:
What's
in it for me?
What have you done for me lately?
SUPERCHARGE
ARCHIVES:
Handling
Unhappy Customers
You
Never Know the Impact You Have
52
Pick-Up
Heading
Out for Vacation? Make Sure Your De-Stressing
Doesn't Cause Stress for Your Customers
Don't
Overlook Your Current Customers
Call
in the Professionals Until You Get Your Design
and Marketing Degree
De-Clutter
Your Marketing Copy
Don't
Get Too Cute With Your Sales Techniques
Is
Your Reception Area Making You Money?
What
Every Business Can Learn From Painter Joe
Whatever
You Sell, You're Selling Both Products AND
Services
"People
Don't Read Newsletters." WRONG! People Don't
Read Bad Newsletters
What's
Your Wish List?
Give
Them Something to Talk About
Say
Thank You "Just Because"
Are Your Marketing
People Talking to Your Sales People?
Who's
Your Ideal Customer?
Never Underestimate
the Power of a Contact
New Customer? Time
to Celebrate!
Are You Putting
the Success of Your Company Solely in the Hands
of Your Sales Team?
What's Your Marketing
Plan for 2006?
Like
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the Pot! ezine.
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